​At Teledyne RD Instruments, our service begins with the sale of our products. Our team of trained service engineers is available to assist you, providing you with answers to your questions, and resolutions to any technical difficulties you might encounter. 

Please browse our customer support center for answers to many of your common questions and concerns. If you can't find your answer here, please feel free to contact us or chat live with one of our technical support team members. We look forward to serving you! 

For all of your customer service needs including our emergency 24/7 technical support, call: +1-858-842-2700.
Email: [email protected]
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If our engineers are unable to resolve your problem over the telephone or via our online troubleshooting service, it may be necessary to return your unit to a Teledyne RDI service center for repair.​​

​Ordering

To order parts and consumables contact us via email at [email protected] or call at 858-842-2700. Note: Teledyne has a minimum order amount of $500. Part numbers for commonly ordered items can be found in the user manual. If assistance is needed contact Tech Support at 858-842-2700 (follow the prompts).

O-Rings

O-rings used by Teledyne RD Instruments are manufactured by Parker and can be ordered through multiple retailers via the internet. Download the attached document to view a list of Teledyne RD Instruments O-ring part numbers with specifications.

Hardware

Download the attached document to view a list of commonly used Teledyne RD Instruments hardware.

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We offer product and software training to ensure that you understand the full scope of your Teledyne RDI product's capabilities. We offer all levels of product and software training either at our facility or yours. To schedule training contact us at 858-842-2700.​​​

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Product Commissioning

Conformation of proper installation and operation of your TRDI ADCP is highly advantageous to ensure the success of future operations and data accuracy. Our highly trained and experienced Field Service Group is available to assist you with on-site product commissioning services. Services include dock side testing of the product, Harbor and Sea Acceptance Testing, and concurrent operational training for the product's specific set up and configuration for your vessel. To schedule a commissioning service contact us at 858-842-2700​


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Product Inspection and Refurbishment Services

To ensure that you continue to receive optimal results from your Teledyne RD Instruments product(s), we recommend that every ADCP / DVL be returned to our factory for an inspection every 2-3 years. We'll provide your unit with a thorough multi-point inspection, and let you know if any refurbishment services are required to properly maintain the unit.​


Extended Warranty

We offer a one-year warranty on all of our Doppler products. We also offered extended warranties based on a percentage of the product purchase price. An extended warranty help you plan your annual budgets and alleviates unplanned operational expenses.​




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Visit our download portal​ to find Software and manuals etc. ​