RD-Instruments Support

Teledyne Marine Service and Support RD-Instruments Support

RD Instruments

At Teledyne RD Instruments, our service begins with the sale of our products. Our team of trained service engineers is available to assist you, providing you with answers to your questions, and resolutions to any technical difficulties you might encounter.

Please browse our customer support center for answers to many of your common questions and concerns. If you can't find your answer here, please feel free to contact us or chat live with one of our technical support team members. We look forward to serving you!

For all of your customer service needs including our emergency 24/7 technical support, call: +1-858-842-2700.

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Manuals and Guides

Visit the RDI Manual and Guides Page

Technical Notes

Teledyne RD Instruments Field Service Bulletins can be accessed only via our Customer Support Portal.
To register, please go to https://tm-portal.force.com/TMsoftwareportal/s/ to set up your customer support account. After your account is approved, you will receive an e-mail with a link to set up your log in credentials to access the portal (this can take up to 24 hours).
If you have an urgent need, please call our Technical Support hotline at +1-858-842-2700.

Visit the RDI Technical Notes Page

Videos

See our Product training videos>

See our Software training videos>

See all RDI videos>

Software Firmware Downloads

Teledyne RD Instruments software and firmware can be accessed only via our Customer Support Portal.
To register, please go to https://tm-portal.force.com/TMsoftwareportal/s/ to set up your customer support account. After your account is approved, you will receive an e-mail with a link to set up your log in credentials to access the portal (this can take up to 24 hours).
If you have an urgent need, please call our Technical Support hotline at +1-858-842-2700.
Please note, accounts created pre January 13, 2021 are not valid.

Product Specifications

All product specifications can be located on the product page under the tab labled "Downloads". Product specifications are incorporated into the product literature.

RDI Product Training

We offer product and software training to ensure that you understand the full scope of your Teledyne RDI product's capabilities. We offer all levels of product and software training either at our facility or yours. To schedule training contact us at 858-842-2700

Service Centers

Experiencing technical difficulties?
Rest assured, at Teledyne RDI, there's always someone available to assist you with your technical emergencies. If you're experiencing a technical difficulty during regular customer service hours (8:00 a.m. - 5:00 p.m., Pacific Time), simply call our main number at +1-858-842-2700 and ask for customer service. Someone will be available to assist you. We understand that technical difficulties can arise at any time. If you're experiencing a true technical emergency after regular business hours, you can call our emergency support line, and a trained Teledyne RDI customer service technician will assist you. Emergency 24/7 customer service can be reached at +1-858-842-2700.

Service Center Locations
If our engineers are unable to resolve your problem over the telephone or via our online troubleshooting service, it may be necessary to return your unit to a Teledyne RDI service center for repair.

North America
14020 Stowe Drive
Poway, California, 92064

Phone: 858-842-2700
Email: [email protected]

Hours of Operation: 8AM - 5PM Pacific Standard Time

Service Territories:	Worldwide
Warranty Repairs:	Yes
Products Services:	All TRDI Instruments
Additional Services:	Provides personal and customizable training at customer site or at TRDI facility

Europe
Les Nertieres
5 Avenue Hector Pintus
La Gaude, null, 06610

Phone: +33 492 110 930
Email: [email protected]

Service Territories:	Europe
Warranty Repairs:	Yes
Products Services:	All TRDI Instruments
Additional Services:	Provides training / demo, at customer site or at TRDI facility Boat rental available for equipment testing Perform system commissioning Inventory of commonly used parts, available to ship to most European countries

Australia and New Zealand
21 Huntingdale Drive
PO Box 3022
Thornton, NSW , 2322

Phone: +61 (0)2 4964 3500
Email: [email protected]

Hours of Operation: 8AM to 4:30PM AEDT)

Service Territories:	Australia and New Zealand
Warranty Repairs:	Yes
Products Serviced:	Standard Workhorse (WH) and StreamPro ADCPs
About UVS Pty. Ltd.	UVS introduced ADCP technology to the Australian market in 1989. Original forecasts were for sales of 10 to 20 instruments of the original designed ADCP with NarrowBand technology. When the power and adaptability of Doppler technology began to be fully exploited with the development of the newer Broadband signal processing technology and the introduction of the Workhorse series instruments, the number of applications grew rapidly. There are now more than 500 Teledyne RDI instruments in-service in Australia and the reliability and performance of TRDI equipment is well demonstrated. UVS is proud to represent Teledyne RDI products and to be associated with a company that continues to develop and evolve technology for the benefit of customers in the field.
Service and Support:	UVS engineers and technical staff have extensive experience in service and support of ADCP products. Many issues can be resolved with workshop services provided from their facilities in Newcastle, Melbourne and Perth. Their strong links to technical staff at Teledyne RD Instruments ensure that they can get you the correct advice you need for new applications and upgrades.

Product Commissioning

Conformation of proper installation and operation of your TRDI ADCP is highly advantageous to ensure the success of future operations and data accuracy. Our highly trained and experienced Field Service Group is available to assist you with on-site product commissioning services. Services include dock side testing of the product, Harbor and Sea Acceptance Testing, and concurrent operational training for the product's specific set up and configuration for your vessel. To schedule a commissioning service contact us at 858-842-2700

Product Inspection and Refurbishment Services

To ensure that you continue to receive optimal results from your Teledyne RD Instruments product(s), we recommend that every ADCP / DVL be returned to our factory for an inspection every 2-3 years. We'll provide your unit with a thorough multi-point inspection, and let you know if any refurbishment services are required to properly maintain the unit.

Extended Warranty

We offer a one-year warranty on all of our Doppler products. We also offered extended warranties based on a percentage of the product purchase price. An extended warranty help you plan your annual budgets and alleviates unplanned operational expenses.

RD Instru​​ments

​​Manuals and Guides​